![]() When you practice empathy, instead of just seeing someone as a difficult customer, you might be able to better recognize and acknowledge their challenges and see the problem from their angle. Nowhere is empathy a more effective tool than in customer service. It helps you provide better customer service Using empathy to see the world through the eyes of your customers, clients, and coworkers can help you come up with solutions you may not have been able to from your own point of view. Practicing empathy allows people to step away from their own perspective and look at problems from a different angle. “Thinking outside of the box” is a term often used for being creative. It can enhance creativity and problem-solving (If working in silos is a problem for your team, empathy can help!). It empowers teams to see the forest and the trees, and to recognize how everyone’s individual challenges and goals come together to achieve the overall larger goal. And empathy is a key ingredient in making that happen. ![]() Let’s break down the ways in which high empathy drives better results at work: In fact, empathy was considered a key trait of the most innovative teams at Google 2. But, what does that mean in the context of work, or running a team?Īs it turns out, empathy is extremely beneficial in business. Of course, we all know that being able to put yourself into someone else’s shoes is a pretty important skill to have in life. Thank you for your interest in RingCentral. To paraphrase, empathy is the ability to recognize someone’s emotions and put yourself into their shoes to-and this is the part that most people forget about when they think of empathy-create a positive outcome in a given situation. Perspective-taking: the ability to put yourself in someone else’s shoes.Empathic concern: the desire or motivation to care for individuals in need.Emotional sharing: experiencing the same feelings as others simply by observing them.This research paper 1 by Jean Decety and Jason Cowell offers a more in-depth definition of empathy that’s useful for understanding its different aspects: (How many times in movies and films have you heard someone say “I don’t want your sympathy/pity!” The academic definition (Most likely because you’ve experienced it yourself.)Īs you can imagine, in most cases, empathy is the more powerful of the two. But to be “empathetic” towards them is to share their perspective and understand it. To be “sympathetic” is to feel pity towards someone-you may not have experienced what they’re going through or fully understand it, but you feel bad for them. ![]() ![]() They’re similar concepts that both have to do with connecting with another person through emotion, but with a few important distinctions. For example, empathy is at times confused with sympathy. Grab the free checklist to help you choose the right one.Įmpathy is a common term that’s sometimes both misused and misunderstood. □ Spoiler alert: a powerful communication tool is one key to better connection in an increasingly online world.
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